You will need to consider what type of phones your employees will be using. In the office, you can supply digital IP or Wi-Fi phones. These are different than a regular handset because they connect to your network to access the internet connection. You could also choose to connect a soft phone to the computer at each workstation and use this with a USB headset. If you don’t want to make the investment in new phones, then opting for analog adapters that allow your regular handset to connect to the router is the best choice. Then again, many employees prefer using their cell phones; with a mobile app provided by your VoIP provider, personal smartphones can be integrated into your business telephone system.
For a business using VoIP for their toll free number phone system, the router is an important piece of equipment. It is the go-between that delivers internet service from your internet connection to your computers and corporate network. Your router must be compatible with VoIP and handle the number of phones in your business. It also needs to bridge to the modem. If your router is an inexpensive model, you may need to upgrade; check with the VoIP provider you choose to find out which models they recommend.
Be sure to set the Quality of Service (QoS) setting on your router to prioritize telephone calls over other internet traffic. This way network congestion when your employees are doing work online won’t affect call quality due to insufficient bandwidth.
Because your toll free calls will now be coming in via an internet connection, it’s important that bandwidth – the amount of data which is sent/received over a given time period – is maximized. A quick online test will tell you how many kbps (kilobits per second) your internet connection is currently handling. Normally, this speed tends to be about 5,000 kbps download speed and 600 kbps when uploading data. This means that you will have to limit the amount of phone calls at one time in order to get the best quality – anywhere from 6 to 18 concurrent calls, depending on whether your VoIP provider is using full quality or compressed codec (an algorithm used in data transmission).
Dedicated Internet Connection
For best results, supply a dedicated connection just for the VoIP phone system equipment. Remember that the uploading speed is always less than the download speed. Your internet connection uses more bandwidth for uploading data, such as common when employees are online. If calls are coming in over the same network, it is likely callers will have trouble hearing you because too much bandwidth is dedicated to other internet tasks.
Switchover to VoIP Checklist
1) Determine if your VoIP provider is providing full quality or compressed codec.
2) Check with your ISP to see if there are certain times of the day when bandwidth drops.
3) Find out if your current router is compatible with VoIP service.
4) Change QoS settings on your router to prioritize phone calls.
5) Set up a dedicated internet connection just for VoIP, if possible.
6) Purchase compatible phones.
Setting up your business network for best success with a VoIP system isn’t difficult, but it is important to take all the steps necessary to ensure the best call quality. If you find getting ready for VoIP is difficult, do utilize the FREE demo from the VoIP providers. Schedule your demo and ask the experts to set it up for you from the start.