Nextiva Review: Does Powering 90,000 Businesses Mean Anything To Nextiva’s VOIP?
Nextiva is probably your best bet if you want to cut the cord and took your business phone system to the cloud. With Nextiva’s VoIP you can easily cut your phone bill into half. Continue reading this Nextiva review to learn how much you can possibly save your small business.
Who is Nextiva?
Nextiva has been in the business of providing VoIP (Voice over Internet Protocol) communication systems to corporate clients in the US and Canada since 2006. They are located in Scottsdale, Arizona, USA and actually publish their home office address online, along with business hours, so you can meet the team in person and order any of their unified communications, hosted PBX and online fax services.
Their focus is strictly on corporate clientele; they do not offer personal or consumer cloud-based phone plans. And because their niche is narrow (they specialize in offering communication solutions to the insurance, accounting, healthcare, construction, food, auto dealership and software industries), Nextiva is able to provide very focused and personalized customer service, what they refer to as “Amazing Service™ .”
Nextiva is very active on social media. Since their customer base is solely corporate, they post a lot of content that is useful to their clientele without being too “salesy.” You will find the company on Facebook, Twitter, Instagram, LinkedIn, Google Plus and YouTube posting a variety of interesting and engaging content. Nextiva also has a blog, which is updated daily with helpful posts.
Cloud-Based Communication Packages from Nextiva
Although you can purchase a la carte products, Nextiva has business bundles in three different levels:
- Office Pro ($19.95/month)
- Office Pro Plus ($22.95/month)
- Office Enterprise ($22.95/month)
All of the plans include these features:
- Cloud-based PBX
- Number porting
- Call management (forwarding, waiting, ID, parking)
- Unlimited number of phone calls and faxes
- Unlimited long distance calls
- Local phone number
- Toll free phone number
- Name directory
- Voicemail to email
- Voicemail to text (an additional $2.95 per line)
- Virtual fax service
- Shared line appearance
- Group paging
- On-hold music
- Customized greeting
If you want a conference bridge and the mobile app (which works on any Windows, Mac OSX, iOS or Android device) for Nextiva, you will need to upgrade to the Office Pro Plus Account. With the Office Enterprise account, you also get call recording, silent call “barging” (the ability to monitor a call unobtrusively and step in as needed), an attendant console, web browser toolbar (to use your computer as a phone) and team presence (shows availability and contact options for each staff member).
With all these options for feature-rich plans, there is sure to be one that is exactly right for your company.
Call Center Pack, PBX SIP Trunking, Internet Fax & More
Nextiva bills themselves as a complete communication solution and the company really does offer a lot of options.
In addition to their phone and fax bundles, Nextiva offers call center packages, integration of your PBX system via SIP trunking, a completely mobile phone plan, internet fax service and all the hardware necessary to get your VoIP phone system up and running.
These additional offerings allow your business to enjoy all the communication services you need and want. With reasonable monthly pricing, adding one or all of these services is an affordable way to make your company look like one of the big guys – and have all the modern tools necessary to do business in this modern age.
Best Features of Nextiva VoIP
- No contract services: pay month-to-month and make things easier on your budget.
- No setup fees.
- Onboarding team helps you get your business set up at no extra charge.
- No need to change your existing phone number.
- E-911 service: an emergency response system that works with cloud-based phone service.
What is Nextiva’s Amazing Service™ All About?
Perhaps the most unique thing about Nextiva is their commitment to providing Amazing Service™. With Nextiva, you don’t just get a feature-rich VoIP service, you get the commitment of the corporate team to help your business succeed.
In order to provide Amazing Service™, Nextiva allows customers to access a 100% US-based customer support team via phone, email or online chat. While customer support is not available 24/7, the department is open weekdays from 5 AM to 6 PM Arizona time (no DST observed) and Saturdays from 9 AM to 1 PM.
There is also an online Support Center that contains instructional guides and FAQs. The portal is set up in a user-friendly manner, with icons for each major topic that allow users to quickly drill down to find the answers they are seeking.
By all accounts, Nextiva really does deliver great customer service. How do they do it? Through an online search, we found a site where employees of the company rated the work experience. Nextiva received a rank of over 4 ½ stars out of 5, with comments like “amazing place to work”, “outstanding company” and “best job I’ve ever had”. Clearly, keeping their employees happy is the perfect way to ensure they keep customers happy.
Conclusions: Is Nextiva VoIP Recommended?
Yes! This company offers all the communication systems features any company needs, in a variety of packages and price points. To recap, the best points are:
- No contracts
- No hidden costs or setup fees
- Scalable plans
- Full communication services provider
- Amazing Service™
- 100% US-based support
- Better Business Bureau rating of A+
Should you ditch your hard-wired phone system and opt for a cloud-based system with business toll free number instead? If you pick Nextiva, there won’t be any downside that we can see!